At Super Smartphones, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

🔁 Return Eligibility

We accept returns under the following conditions:

  • The product must be returned within 7 days of the purchase date.

  • Item must be in the same condition as received – unused, with no physical damage.

  • Must include original packaging, box, and accessories (if applicable).

  • Proof of purchase (receipt or order confirmation) is required.

🚫 Non-Returnable Items

We do not accept returns on:

  • Devices with water damage, cracks, or physical tampering

  • Phones that are iCloud locked or blacklisted

  • Accessories that have been used or opened (like cables or screen protectors)

💸 Refund Process

Once your return is received and inspected:

  • We will notify you via email or phone regarding the status of your refund.

  • If approved, your refund will be processed within 3–5 business days to your original payment method.

⏳ Late or Missing Refunds?

If you haven’t received your refund yet:

  1. First, check your bank or payment method again.

  2. Then contact your bank or card issuer — processing time may vary.

  3. Still not resolved?
    📧 Email us at support@supersmartphonesdc.com

📬 Return Address

Super Smartphones
4443 Brookfield Corporate Dr Suite 201
Chantilly, VA 20151
📞 Phone: 571-492-8488